Privacy Policy

Last Updated: May 7, 2024

Your privacy isn't just a legal requirement for us; it's a core part of the trust you place in Rainbet. This policy explains in plain language what personal information we collect, why we need it, and how we keep it safe and secure. We are committed to protecting your data and handling it with the utmost care and transparency.

The Information We Collect

To provide you with a secure and seamless gaming experience, we need to collect certain types of information.

Account & Verification Information: When you sign up and verify your account, we collect details like your name, email address, phone number, date of birth, and physical address. To comply with our legal and security obligations (KYC), we may also require documents such as a passport, National ID card, or a bank card statement.
Payment Information: To process your deposits and withdrawals efficiently, we collect necessary financial information, such as bank account or payment card details.
Technical & Usage Information: We automatically collect technical data like your IP address, browser type, and operating system. This helps us optimize our website, diagnose issues, and protect the platform from security threats.
Cookies: We use cookies to improve your experience on our site, for example, by remembering your preferences. For full details, please see our dedicated Cookie Policy.

How We Use Your Information

We use your information for specific purposes, all aimed at providing you with a secure, fair, and enjoyable gaming experience:

To Run Your Account: This includes processing your registration, managing your deposits and withdrawals, and providing customer support.
To Keep Our Platform Safe: We use your information to verify your identity, prevent fraud, and comply with our legal Anti-Money Laundering (AML) obligations.
To Improve Your Experience: We analyze usage data to understand how our players use the site, helping us to fix technical issues and make improvements.
To Communicate With You: We will send you important information about your account, updates to our services, and, if you opt-in, promotional offers.

Sharing Your Information

We do not sell your personal data. Period. We only share your information in the following, strictly necessary circumstances:

With Trusted Service Providers: We work with third-party companies for essential services like payment processing and identity verification. These partners are legally and contractually obligated to protect your data and can only use it for the specific service they are providing.
For Legal & Regulatory Obligations: We may be required to disclose your information by law, for example, to comply with a court order or to assist in a legal investigation related to fraud or other illegal activities.

Data Security

We take the security of your data seriously. We implement a range of technical and organizational security measures, including SSL encryption and secure servers, to protect your personal information from unauthorized access, loss, or alteration. While we do everything in our power to ensure its safety, please be aware that no method of online transmission or storage is 100% impenetrable.

Your Rights Under GDPR

If you reside in the European Economic Area (EEA), you have specific rights over your personal data under the General Data Protection Regulation (GDPR). These include:

The right to access a copy of your personal data.
The right to request that we correct any inaccurate data.
The right to request that we erase your data.
The right to object to or restrict our processing of your data.
The right to request a transfer of your data to another service.
The right to withdraw your consent at any time.

To exercise any of these rights, please contact us. We will respond to your request within 30 days.

Children's Privacy

Rainbet is strictly for users aged 18 and over. We do not knowingly collect any information from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will delete it immediately.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the new policy on this page and update the "Last Updated" date at the top.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please do not hesitate to contact us at: [email protected]